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Exam 7: Supervisory Planning

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Question 31

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MBO provides a sound means of appraising individuals' performance by emphasizing objective criteria rather than personality characteristics.

A) True
B) False

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Question 32

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Total quality management (TQM) is a system for scheduling materials to arrive precisely when they are needed in the production process.

A) True
B) False

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Question 33

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Effective strategic planning usually begins with the development of a mission statement.

Supervisors should not bother others when planning for the short-term because it will only pull employees away from what they are paid to do.

_____ is an example of a major program.

Written policies are more likely to be followed consistently than policies that are simply communicated orally.

Policies help managers delegate authority because they guide the decisions a subordinate supervisor makes.

In most organizations, responsibility for developing and executing strategic or long-term plans falls primarily to:

Describe the most important reasons why firms have adopted the MBO model.

Because budgeting is associated with control, the preparation of a budget should be left to higher-level management and supervisors should have no hand in it.

Which of the following statements about employee work schedules is TRUE?

Planning is a reactive approach to how a business can improve upon its mistakes.

What is benchmarking? What are some of the steps that are used in the benchmarking process?

The goals formulated for an organization as a whole become the general framework for operations and lead to more specific objectives for department managers.

Beatriz has been asked to create specific objectives for the quality-control department she supervises. Her company has received a number of complaints from customers who have found broken or ill-fitting parts in the products they have purchased. Which of the following would be a well-stated objective?

Methods tend to be the most efficient way for the job to get completed.

A budget is a single-use plan because once the stated period is over it is no longer valid.

Upper management is typically responsible for long-term planning.

A procedure is a standing plan that defines the sequence of activities to be performed to achieve objectives.

Standing or single-use plans are policies, procedures, methods, and rules that can be applied to recurring situations.