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Exam 13: Managing Communication

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Question 71

Multiple Choice

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For complex problems, an _______network is most effective for swift, accurate problem resolution.

A) linear
B) centralized
C) decentralized
D) linear and centralized
E) all of these

F) A) and E)
G) A) and D)

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Question 72

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By selecting rich channels managers can communicate nonroutine messages effectively.

A) True
B) False

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Question 73

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What is downward communication and what are five topics generally included with downward communication?

What percent of the details passed through a grapevine is accurate?

The major problem with downward communication is drop off, the distortion or loss of message content.

Which of the following is the most familiar and obvious flow of formal communication?

Describe the concept of channel richness, specify the richest channel, and explain why it is so rich.

Face-to-face discussion is the richest channel, in terms of channel richness.

Routine messages tend to be simple and straightforward, such as conveying data or statistics.

Interdepartmental coordination refers to messages that take place among members of the same department and concern task accomplishment.

Messages that are designed to share information among teams and departments that can help the organization change, grow, or improve are called change initiatives and improvements.

Communication can break down if sender and receiver do not encode or decode language in the same way.

Formulating in your mind what you are going to say next is an important part of effective listening.

The process by which information is exchanged and understood by two or more people is the definition of communication.