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The document prepared for the catering department to follow that contains all of the critical information about the event is the


A) banquet diagram
B) catering Plan
C) catering event order
D) chart of events

E) All of the above
F) C) and D)

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A banquet refers to


A) a candlelight dinner for two
B) A group of people eating a lunch at the zoo
C) a dinner party in a private home
D) a large group of people who eat together at one time in one place

E) B) and C)
F) C) and D)

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Some hotels have a policy of preparing ________ % more meals than the number attending a function in order to accommodate additional people.


A) 4 -6%
B) 3 -5%
C) 5 -7%
D) 2 -3%

E) A) and B)
F) C) and D)

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All of the following are included in the Food and Beverage Division EXCEPT:


A) room service
B) stewarding
C) housekeeping
D) banquets

E) B) and C)
F) All of the above

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Room service is typically found in


A) freeway hotels
B) large city center hotels
C) extended stay hotels
D) midscale hotels

E) A) and D)
F) None of the above

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Bar efficiency is measured by


A) total bartender hours
B) Pour/cost percentage
C) profit margins on spirits
D) contribution margins

E) A) and B)
F) C) and D)

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More hotels are converting at least one of their bar outlets to


A) A sports -theme
B) nightclubs
C) high -end wine bar
D) desert bars

E) A) and D)
F) A) and C)

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Explain the significance of the catering event order (CEO).

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The Catering event order (CEO), or Banqu...

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Describe how you would set up the room for a group of 24 business people holding a 2 -hour training meeting followed by a sit -down lunch, and then a workshop requiring interaction between the presenter and the attendees. What do you see as the challenges with this event?

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A diagram of each of the seating arrange...

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The cost of depleted inventory for a cocktail is $0.74 and the selling price is $3.75. What is the pour cost percentage?


A) 21.7%
B) 14.3%
C) 19.7%
D) 23.4%

E) A) and B)
F) A) and C)

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Hotel restaurants present a challenge to Food and Beverage directors because


A) guests generally prefer room service
B) hotel food is usually not as good as name brand establishments
C) guests needs are unpredictable
D) menus are limited

E) A) and B)
F) B) and D)

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C

Food and Beverage Directors expect a pour cost of


A) 14 -16%
B) 20 -27%
C) 16 -24%
D) 12 -14%

E) All of the above
F) B) and D)

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The Catering Director normally works with the following people EXCEPT


A) Executive Chef
B) Director of Housekeeping
C) Food and Beverage Director
D) Director of Sales

E) B) and D)
F) C) and D)

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The dollar differential between the cost and sales price of a menu item is called


A) profit margin
B) contribution margin
C) food cost
D) labor cost

E) B) and D)
F) None of the above

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The sale price of a steak dinner is $22.95 and the cost is $5.45; the contribution margin is


A) $17.50
B) $28.40
C) 23.7%
D) $13.72

E) B) and C)
F) B) and D)

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One method to prevent pilferage in a bar is use


A) shoppers
B) higher drink prices
C) coupons or tokens
D) cash registers

E) A) and B)
F) A) and C)

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What are the responsibilities of a restaurant manager?

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Restaurant managers are responsible for ...

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Responsibilities of the Chief Steward include which of the following?


A) Pest control
B) Cleanliness of the front of the house
C) Cleanliness of guest rooms
D) Supervising the kitchen staff

E) A) and D)
F) A) and C)

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The second in command in the kitchen is called the


A) sous chef
B) executive chef
C) chef tournant
D) station chef

E) All of the above
F) B) and C)

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A

Discuss the primary duties of the Director of Food and Beverage. Why is this position so critical in a full -service hotel?

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The role is so critical because hoteliers are in the business of selling rooms. F&B is not usually a profit center for the hotel so there needs to be someone in the position who can manage the food side in a cost effective and quality conscious manner.

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