Question 1

What is the most accurate statement about instant messaging and texting on the job?

Accepted Answer

A)  Maintain one contact list for both professional and personal contacts to simplify things.
B)  To use instant messaging and texting most efficiently on the job,make yourself available at all times during working hours.
C)  Use ample jargon,slang,and abbreviations to make your instant messages and text messages as short as possible.
D)  Because instant messages and text messages can be saved,don't say anything that could damage your reputation or that of your organization.E) A) and B)
F) B) and D)

Question 2

E-mail remains the most prevalent form of workplace communication,despitethe attention that social media and new messaging software receive in the news.However,many businesspeople describe a "love-hate" relationship with it.Explain three reasons many professionals complain about e-mail.

Accepted Answer

Student answers will vary and should inc...

Question 3

The major attraction of instant messaging (IM)in the workplace is that it allows real-time communication with colleagues anywhere in the world.

Accepted Answer

A) True 
 B)False

Question 4

Please let me know if I may be of further assistance is an example of an effective,professional closing for an e-mail message or memo.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements about the digital era is most accurate?

Accepted Answer

A)  Twitter,podcasts,and wikis are part of the new user-centered virtual environment called Web 1.0.
B)  Internet users have the power to create Web content.
C)  Businesses are in complete control of their marketing. 
D)  Everything posted online is fact checked.E) C) and D)
F) All of the above

Question 6

What is the best advice for organizing e-mail messages?

Accepted Answer

A)  Place the action information in the first paragraph so that it's not overlooked.
B)  Consider using headings if the message is more than a few paragraphs.
C)  Omit a salutation or greeting;these are used only in business letters.
D)  All of these choicesE) A) and D)
F) B) and D)

Question 7

Aimee has discovered a production problem that will cause this month's shipments to be a few days late.Because her Brazilian customers will need to know about this problem right away,Aimee should ________.

Accepted Answer

A)  write a letter
B)  send a memo
C)  send an e-mail message
D)  arrange for a face-to-face visitE) A) and B)
F) All of the above

Question 8

What is the most effective strategy for controlling your e-mail inbox?

Accepted Answer

A)  Read and respond to every e-mail message within ten minutes.
B)  Check your e-mail only in the mornings.
C)  Check your e-mail at set times.
D)  Inform co-workers that you will be communicating only via text message.E) All of the above
F) B) and D)

Question 9

Which of the following statements about blogs is most accurate?

Accepted Answer

A)  Blogs are written by just one person.
B)  Blogs can invite spontaneous consumer feedback faster and more cheaply than traditional consumer research tools.
C)  Although wikis allow visitors to leave public comments,blogs do not.
D)  The commercial banking industry currently uses blogs the most. E) C) and D)
F) A) and D)

Question 10

Down-editing is not recommended when responding to e-mails because it adds to reading time and can seem rude.

Accepted Answer

A) True 
 B)False

Question 11

Instant messages and text messages can become evidence in court cases and lawsuits.

Accepted Answer

A) True 
 B)False

Question 12

You have just accepted a position that will require you to use various electronic media regularly to communicate with your colleagues.You know that your employer will monitor your Web use.Describe five practices to avoid so that you don't risk losing your job.

Accepted Answer

Student answers will vary and should inc...

Question 13

Important is an example of an effective subject line because it is likely to catch the reader's attention.

Accepted Answer

A) True 
 B)False

Question 14

Business interest in social networking sites is not surprising if one considers that 90 percent of ________,also called Generation Y,regularly socialize and chat online.

Accepted Answer

The answer of Business interest in social networking sites is...

Question 15

In most businesses today,________ is the most important and highly used communication channel.

Accepted Answer

The answer of In most businesses today,________ is the most...

Exam 7: Electronic Messages and Digital Media

In most businesses today,________ is the most important and highly used communication channel.

Correct Answer
verified

Aimee has discovered a production problem that will cause this month's shipments to be a few days late.Because her Brazilian customers will need to know about this problem right away,Aimee should ________.

Correct Answer
verified

Instant messages and text messages can become evidence in court cases and lawsuits.

Correct Answer
verified

Down-editing is not recommended when responding to e-mails because it adds to reading time and can seem rude.

Correct Answer
verified

You have just accepted a position that will require you to use various electronic media regularly to communicate with your colleagues.You know that your employer will monitor your Web use.Describe five practices to avoid so that you don't risk losing your job.

Correct Answer
verified
Student answers will vary and should inc...
View Answer

What is the most effective strategy for controlling your e-mail inbox?

Correct Answer
verified

Important is an example of an effective subject line because it is likely to catch the reader's attention.

Correct Answer
verified

Which of the following statements about blogs is most accurate?

Correct Answer
verified

E-mail remains the most prevalent form of workplace communication,despitethe attention that social media and new messaging software receive in the news.However,many businesspeople describe a "love-hate" relationship with it.Explain three reasons many professionals complain about e-mail.

Correct Answer
verified
Student answers will vary and should inc...
View Answer

Please let me know if I may be of further assistance is an example of an effective,professional closing for an e-mail message or memo.

Correct Answer
verified

The major attraction of instant messaging (IM)in the workplace is that it allows real-time communication with colleagues anywhere in the world.

Correct Answer
verified

What is the best advice for organizing e-mail messages?

Correct Answer
verified

Which of the following statements about the digital era is most accurate?

Correct Answer
verified

What is the most accurate statement about instant messaging and texting on the job?

Correct Answer
verified

Business interest in social networking sites is not surprising if one considers that 90 percent of ________,also called Generation Y,regularly socialize and chat online.

Correct Answer
verified

Exam 7: Electronic Messages and Digital Media

In most businesses today,________ is the most important and highly used communication channel.

Correct AnswerverifiedShow Answer

Aimee has discovered a production problem that will cause this month's shipments to be a few days late.Because her Brazilian customers will need to know about this problem right away,Aimee should ________.

Correct AnswerverifiedShow Answer

Instant messages and text messages can become evidence in court cases and lawsuits.

Correct AnswerverifiedShow Answer

Down-editing is not recommended when responding to e-mails because it adds to reading time and can seem rude.

Correct AnswerverifiedShow Answer

You have just accepted a position that will require you to use various electronic media regularly to communicate with your colleagues.You know that your employer will monitor your Web use.Describe five practices to avoid so that you don't risk losing your job.

Correct AnswerverifiedStudent answers will vary and should inc...View AnswerShow Answer

What is the most effective strategy for controlling your e-mail inbox?

Correct AnswerverifiedShow Answer

Important is an example of an effective subject line because it is likely to catch the reader's attention.

Correct AnswerverifiedShow Answer

Which of the following statements about blogs is most accurate?

Correct AnswerverifiedShow Answer

E-mail remains the most prevalent form of workplace communication,despitethe attention that social media and new messaging software receive in the news.However,many businesspeople describe a "love-hate" relationship with it.Explain three reasons many professionals complain about e-mail.

Correct AnswerverifiedStudent answers will vary and should inc...View AnswerShow Answer

Please let me know if I may be of further assistance is an example of an effective,professional closing for an e-mail message or memo.

Correct AnswerverifiedShow Answer

The major attraction of instant messaging (IM)in the workplace is that it allows real-time communication with colleagues anywhere in the world.

Correct AnswerverifiedShow Answer

What is the best advice for organizing e-mail messages?

Correct AnswerverifiedShow Answer

Which of the following statements about the digital era is most accurate?

Correct AnswerverifiedShow Answer

What is the most accurate statement about instant messaging and texting on the job?

Correct AnswerverifiedShow Answer

Business interest in social networking sites is not surprising if one considers that 90 percent of ________,also called Generation Y,regularly socialize and chat online.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Student answers will vary and should inc...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Student answers will vary and should inc...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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