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Much of the training of human capital at Proctor & Gamble is done by human resource management or training specialists.

A) True
B) False

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All of the following are keys to high-involvement management except:


A) selective hiring
B) extensive training
C) decision power
D) information restriction
E) incentive compensation

F) B) and D)
G) A) and B)

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Lower-level managers expend efforts to design jobs, team structures and reward systems as part of their daily routine.

A) True
B) False

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The strategic approach to organizational behavior is based on the belief that people are the foundation of the organization's _______________.

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competitiv...

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The goal of the field of OB is aimed at understanding:


A) individual behavior
B) group behavior
C) intra-group behavior
D) how knowledge of individual and group behavior can contribute to enhancing the performance of an organization
E) how individual behavior contributes to effective decision making

F) A) and B)
G) C) and D)

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_____________suggests that people will likely perform best when they have self-confidence, are optimistic, and are resilient.


A) Positive OB
B) Goal oriented OB
C) The Emotional Intelligence Theory
D) The Optimistic OB Theory
E) The Human Capital Theory

F) A) and C)
G) A) and E)

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Research has shown that training in high-involvement management organizations significantly affects productivity and competitiveness.

A) True
B) False

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Trust between managers and associates is not necessary in a high- involvement organization.

A) True
B) False

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Senior managers have the primary responsibility for which of the following in an organization?


A) vision, strategy, and direction of the organization
B) implementing the organization's strategy
C) assisting the organization in maintaining adaptability
D) providing coaching and support for the organization's associates
E) ensuring that associates have the information they need

F) A) and D)
G) None of the above

Correct Answer

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Human capital that is valuable, rare, and difficult to imitate is useful in creating true competitive advantage.

A) True
B) False

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