Question 1

Which of the following will not improve readability of a message on a mobile device?

Accepted Answer

A)  Linear organization
B)  Only including priority information
C)  More detailed levels of information
D)  Shorter subject lines
E)  Shorter paragraphsF) B) and C)
G) A) and B)

Question 2

Which of the following best describes the subject line for a document that will be read on a mobile device?

Accepted Answer

A)  Unnecessary
B)  Shorter
C)  More detailed
D)  Needed only when the audience isn't expecting the communication
E)  Needed only if the audience does not know the senderF) A) and D)
G) A) and E)

Question 3

Which of the following has two main clauses,at least one of which contains a subordinate clause?

Accepted Answer

A)  A passive sentence
B)  A simple sentence
C)  A compound sentence
D)  A complex sentence
E)  A compound-complex sentenceF) B) and E)
G) A) and D)

Question 4

By referring to a new employee as "young and energetic," what kind of bias is being used?

Accepted Answer

A)  Gender bias
B)  Age bias
C)  Racial bias
D)  Disability bias
E)  Ethnicity biasF) A) and D)
G) B) and E)

Question 5

On average,how many characters should be in the subject line when using a mobile device?

Accepted Answer

A)  None
B)  Less than 10
C)  10 to 20
D)  25
E)  As many as needed to attract the interest of the audienceF) A) and D)
G) C) and D)

Question 6

Which of the following is true regarding texting?

Accepted Answer

A)  Acronym-filled language is appropriate for coworkers.
B)  Casual, acronym-filled language is not appropriate on the job.
C)  Casual language is appropriate for internal messages.
D)  Text writing is a more efficient use of company time and resources.
E)  Casual, acronym language is only appropriate when communicating with a mobile device.F) B) and C)
G) C) and D)

Question 7

Because of the small screen size,messages designed to be read on mobile devices should include specific and detailed information.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is an example of language that does not contain a bias based on gender?

Accepted Answer

A)  The company hired four new salesmen.
B)  The typical executive spends four hours of his day in meetings.
C)  When I met with the nurse, she told me to stay home another day.
D)  The new director of operations is Mrs. John Smith.
E)  The average worker spends 20 hours per week on emails.F) None of the above
G) D) and E)

Question 9

When a topic needs to be explained or expanded,what can be used?

Accepted Answer

A)  Follow up paragraphs
B)  Support sentences
C)  Compound-complex sentences
D)  Transitions
E)  Unifying sentencesF) C) and E)
G) A) and D)

Question 10

When should you begin to compose the first draft of a business message?

Accepted Answer

A)  When subject matter is determined
B)  When audience is identified
C)  When research is complete
D)  When you have determined how to adapt to a specific audience
E)  As soon as the writing effort is assigned to you.F) A) and B)
G) A) and E)

Question 11

All nouns used in a business message are concrete words.

Accepted Answer

A) True 
 B)False

Question 12

A well written paragraph will contain a variety of ideas.

Accepted Answer

A) True 
 B)False

Question 13

Identify and discuss several ways to build,maintain or repair credibility.

Accepted Answer

When you do establish credibility,commun...

Question 14

When writing for mobile devices,the design and layout of the message should be modified.

Accepted Answer

A) True 
 B)False

Question 15

To aid the understanding on the part of the audience,what types of words should be used?

Accepted Answer

A)  Clichés
B)  Strong, precise words
C)  Familiar words
D)  Jargon
E)  BuzzwordsF) A) and C)
G) B) and D)

Question 16

Which of the following will best help a new employee establish credibility with customers?

Accepted Answer

A)  Understanding the company's history
B)  Establishing qualifications and areas of expertise
C)  Being aware of communication skills
D)  Bragging about previous records and successes
E)  Using hyperbole when discussing past achievementsF) A) and B)
G) None of the above

Question 17

Creating a document that uses primarily simple sentences will result in a document with which of the following attributes?

Accepted Answer

A)  Thoughts will be properly expressed.
B)  The writing will sound choppy.
C)  The sentence structure will be tiring to read.
D)  The document will be easy to understand and follow.
E)  The relationships between ideas will be easy to identify.F) A) and B)
G) C) and D)

Question 18

To develop a strong business message,which word choices should be avoided?

Accepted Answer

A)  Jargon
B)  Abstractions
C)  Strong words
D)  Familiar words
E)  BuzzwordsF) A) and B)
G) B) and D)

Question 19

Which of the following is not a basic sentence structure?

Accepted Answer

A)  A passive sentence
B)  A simple sentence
C)  A compound sentence
D)  A complex sentence
E)  A compound-complex sentenceF) C) and D)
G) All of the above

Question 20

To downplay an idea,the writer should do what?

Accepted Answer

A)  Make the idea the subject of the sentence.
B)  Place the idea at the end of the sentence.
C)  Fill the sentence with multiple, contrasting ideas.
D)  Place the idea in the middle of the sentence.
E)  Devote more words to explaining the idea.F) D) and E)
G) B) and C)

Exam 4: Writing Business Messages

By referring to a new employee as "young and energetic," what kind of bias is being used?

Correct AnswerverifiedShow Answer

When a topic needs to be explained or expanded,what can be used?

Correct AnswerverifiedShow Answer

When writing for mobile devices,the design and layout of the message should be modified.

Correct AnswerverifiedShow Answer

To develop a strong business message,which word choices should be avoided?

Correct AnswerverifiedShow Answer

On average,how many characters should be in the subject line when using a mobile device?

Correct AnswerverifiedShow Answer

All nouns used in a business message are concrete words.

Correct AnswerverifiedShow Answer

Which of the following best describes the subject line for a document that will be read on a mobile device?

Correct AnswerverifiedShow Answer

When should you begin to compose the first draft of a business message?

Correct AnswerverifiedShow Answer

Which of the following is true regarding texting?

Correct AnswerverifiedShow Answer

Which of the following will not improve readability of a message on a mobile device?

Correct AnswerverifiedShow Answer

To aid the understanding on the part of the audience,what types of words should be used?

Correct AnswerverifiedShow Answer

Creating a document that uses primarily simple sentences will result in a document with which of the following attributes?

Correct AnswerverifiedShow Answer

Because of the small screen size,messages designed to be read on mobile devices should include specific and detailed information.

Correct AnswerverifiedShow Answer

Which of the following will best help a new employee establish credibility with customers?

Correct AnswerverifiedShow Answer

Which of the following is not a basic sentence structure?

Correct AnswerverifiedShow Answer

A well written paragraph will contain a variety of ideas.

Correct AnswerverifiedShow Answer

Which of the following is an example of language that does not contain a bias based on gender?

Correct AnswerverifiedShow Answer

Which of the following has two main clauses,at least one of which contains a subordinate clause?

Correct AnswerverifiedShow Answer

Identify and discuss several ways to build,maintain or repair credibility.

Correct AnswerverifiedWhen you do establish credibility,commun...View AnswerShow Answer

To downplay an idea,the writer should do what?

Correct AnswerverifiedShow Answer

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When you do establish credibility,commun...
View Answer

Correct Answer
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