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Exam 10: Information and Decision Support Systems

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Question 1

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During the _____ stage of the problem solving process, you select a course of action.

A) intelligence
B) implementation
C) choice
D) design

E) B) and D)
F) A) and D)

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Question 2

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Define the term DSS and briefly describe the basic capabilities of a DSS.

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A DSS is an organized collection of peop...

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Question 3

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An effective _____ MIS enables an organization to keep personnel costs at a minimum while serving the required business processes needed to achieve corporate goals.

Demand reports are automatically produced when a situation is unusual or requires management action.

_____ decisions deal with unusual or exceptional situations and,in many cases, these decisions are difficult to quantify.

Subsystems for the marketing MIS and their outputs help marketing managers and executives to _____.

The use of MISs spans all levels of management.

_____ is an approach that maintains inventory at the lowest levels without sacrificing the availability of finished products.

During the first stage of problem solving, you identify and define potential problems or opportunities as well as investigate resource and environmental constraints.

The ultimate goal of management information and decision support systems is to help managers and executives at all levels make better decisions and solve important problems.

_____ are commonly accepted guidelines or procedures that usually find a good solution.

______ reports provide increasingly detailed data about a situation so analysts can see data at a high level first and then at a more detailed level.

A limit on the quantity of raw material to make a finished product is an example of a problem _____.

The dialogue manager of a DSS can also connect to external databases to give decision makers even more information and decision support beyond that available through just corporate databases..

A well-known model developed by Herbert Simon divides the decision making phase of the problem solving process into five stages.

Revenue centers are units within the company that focus primarily on generating sales.

A Google _____ application has been developed that combines geothermal information with its mapping applications to help identify carbon emissions.

The _____ reports are reports that are automatically produced when a situation is unusual or requires management action.

Most financial MISs integrate financial and operational information from multiple sources, including the Internet, into a single system.

A department within an organization that focuses on generating profits is called a(n) ______.