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The SEC recently proposed regulations requiring companies to disclose more details about executive compensation. This illustrates an important interaction between organizations and their relevant


A) Demographics.
B) Regulators.
C) Attorneys.
D) Labor officials.
E) Suppliers.

F) A) and B)
G) B) and D)

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The method for predicting how variables will change in the future is called


A) Budgeting.
B) Scenario development.
C) Forecasting.
D) Benchmarking.
E) Environmental scanning.

F) A) and B)
G) A) and C)

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If an organization's culture is externally oriented and focused on control with its primary objectives as productivity, planning, and efficiency, it could best be described as __________ type of culture, according to the competing values model.


A) a group
B) a hierarchical
C) a rational
D) an adhocracy
E) a values-oriented

F) A) and E)
G) D) and E)

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Ranier Outdoor Clothing managers engage in an annual organizational assessment, trying to predict industry changes as well as possible opportunities and threats. They look at issues such as who their competitors are, current entry barriers, and what substitutes exist for their products. This assessment is called


A) Scenario development.
B) Forecasting.
C) Benchmarking.
D) Environmental scanning.
E) SWOT analysis.

F) A) and B)
G) A) and C)

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Organizations must acquire a variety of resources in order to produce a product or service of value. These resources may include materials, equipment, financing, or even employees. The sources that provide these various resources are referred to as


A) Resource firms.
B) Placement centers.
C) Retailers.
D) Suppliers.
E) Customs houses.

F) A) and D)
G) None of the above

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Summarize the different approaches to strategic maneuvering that organizations can take to change the environment they are in.

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Environmental uncertainty results from


A) Complexity.
B) Simplicity.
C) Cooperation.
D) Product and industry stability.
E) An incrementally changing environment.

F) A) and B)
G) C) and D)

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The Internet has empowered customers by providing an easy source of information.

A) True
B) False

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An outcome of environmental scanning is __________, the information necessary to decide how best to manage in the competitive environment managers have identified.


A) an organizational plan
B) entry barrier concepts
C) competitive intelligence
D) corporate espionage plans
E) competitive counterplans

F) C) and E)
G) A) and B)

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One firm buying another is called a(n)


A) Merger.
B) Acquisition.
C) Divestiture.
D) Prospective.
E) Defender.

F) All of the above
G) A) and C)

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Fixed costs buyers face if they change suppliers are called


A) Changing costs.
B) Switching costs.
C) Supplier costs.
D) Exchange costs.
E) Sunk costs.

F) A) and E)
G) All of the above

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Alyssa owns Carver Gifts, and she is projecting that the economy will rebound this fall. She ordered additional holiday gift merchandise in February in anticipation of the surge in sales that the holiday season usually but not always brings to her retail store. Here Alyssa is using __________ to be sure she has enough gifts for those extra holiday customers.


A) just-in-time inventory management
B) smoothing
C) kanban
D) buffering
E) adapting at the core

F) D) and E)
G) None of the above

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The main difference between a final consumer and an intermediate consumer is that


A) The final consumer usually pays cash for the purchase, whereas the intermediate customer uses a credit arrangement.
B) An intermediate consumer will utilize the purchase in order to sell its product/service to final consumers, whereas a final consumer uses the product herself.
C) Final consumers purchase more (in dollar value) than do intermediate consumers.
D) Intermediate consumers are usually more flexible in their product requirements and scheduling than final consumers.
E) Final consumers have more bargaining power than intermediate consumers.

F) A) and E)
G) B) and E)

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Describe the culture of an organization that you have either worked in or studied. Which of the four types of organizational culture described in the chapter does the organization illustrate? Justify your answer.

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Which of the following is a competitor that a mass merchandiser like Target must identify and anticipate the actions of?


A) Consumer advocacy groups.
B) Mass merchandiser suppliers.
C) Wholesale outlets like Sam's or Costco.
D) Companies entering new markets.
E) All of these are potential competitors.

F) All of the above
G) A) and B)

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Describe the five forces in Porter's model for competitive analysis.

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Social metrics are measures of various characteristics of the people who make up groups or other social units.

A) True
B) False

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Family leave, flexible working hours, and child care assistance have been introduced as a direct result of the growing ethnic diversity in the workplace.

A) True
B) False

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Landscaping products are complements when people are buying new homes.

A) True
B) False

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Which of the following approaches is effective for top management to use to manage the positive corporate culture effectively?


A) Executives must not give too much attention to the mundane details of daily affairs.
B) Executives must allow the organization to develop lofty ideas and visions for the company, and then it is up to others in the organization to follow through on these ideas and visions.
C) CEOs and other executives should always make choices that contribute to profit even if this means not quite living up to the company's values.
D) Hire and promote employees on the basis of the organization's corporate values.
E) All of these are effective to manage the corporate culture.

F) C) and E)
G) B) and E)

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