Question 1

When using punishment, a manager should

Accepted Answer

A)  ignore undesirable behaviors.
B)  save reprimands until the end of the workday, or preferably before a weekend.
C)  do it in conjunction with positive reinforcement.
D)  make sure that other employees witness the punishment.
E)  punish even minor infractions, to appear consistent.F) D) and E)
G) All of the above

Question 2

Management's assessment of fairness is most important under equity theory.

Accepted Answer

A) True 
 B)False

Question 3

Reinforcement theory suggests behavior tends to be repeated if it has positive consequences and tends not to be if it has negative consequences.

Accepted Answer

A) True 
 B)False  True

Question 4

McClelland identifies the need for personal power as positive and involving problem solving to further mutual goals.

Accepted Answer

A) True 
 B)False

Question 5

The theory that attempts to explain behavior change by suggesting that behavior with positive consequences tends to be repeated while behavior with negative consequences tends not to be repeated, is called

Accepted Answer

A)  reinforcement theory.
B)  equity theory.
C)  expectancy theory.
D)  acquired needs theory.
E)  two-factor theory.F) None of the above
G) B) and C)

Question 6

After struggling with the training, Sachin is unsure whether he can complete the end-of-year financial reporting with minimal errors in the time allotted at his new job.In this case, Sachin is low on the ______ element of expectancy theory.

Accepted Answer

A)  valence
B)  expectancy
C)  outcomes
D)  instrumentality
E)  performanceF) C) and D)
G) None of the above

Question 7

Job design that fits jobs to people is based on the assumption that people are underutilized at work and that they want more variety and responsibility.

Accepted Answer

A) True 
 B)False  True

Question 8

______ is defined as the psychological processes that arouse and direct goal-directed behavior.

Accepted Answer

A)  Stimulus
B)  Productivity
C)  Enticement
D)  Motivation
E)  Incented actionF) None of the above
G) C) and D)

Question 9

Which of the following is the best statement of a goal?

Accepted Answer

A)  Give your very best effort.
B)  Get through most of those reports by 9/1.
C)  Reduce production errors by 10 percent by the end of the quarter.
D)  Increase customer retention.
E)  Be late to work less often.F) B) and D)
G) C) and D)

Question 10

A job diagnostic survey can be used to identify problems with a job's motivational characteristics and help determine if a job redesign is appropriate.

Accepted Answer

A) True 
 B)False

Question 11

In Herzberg's theory, the lower-level needs are known as security factors, and the higher-level needs are called motivating factors.

Accepted Answer

A) True 
 B)False

Question 12

The extent to which a job allows an employee to make choices about scheduling different tasks and deciding how to do them is known as task identity.

Accepted Answer

A) True 
 B)False

Question 13

In McClelland's acquired needs theory, the desire to excel at challenging tasks is part of the need for power.

Accepted Answer

A) True 
 B)False  False

Question 14

ERG theory assumes that three basic needs influence behavior: esteem, relatedness, and growth.

Accepted Answer

A) True 
 B)False

Question 15

McClelland's need for achievement corresponds most closely to

Accepted Answer

A)  Herzberg's hygiene factors.
B)  Maslow's esteem needs.
C)  extrinsic rewards.
D)  Alderfer's relatedness needs.
E)  Maslow's self-actualization needs.F) A) and E)
G) None of the above

Question 16

According to the acquired needs theory, the desire to influence others is part of the need for

Accepted Answer

A)  affiliation.
B)  power.
C)  self-actualization.
D)  relatedness.
E)  achievement.F) C) and D)
G) None of the above

Question 17

A simple model of motivation does not include which of the following?

Accepted Answer

A)  Unfulfilled need
B)  Behaviors
C)  Reactions
D)  Motivation
E)  RewardsF) D) and E)
G) A) and D)

Question 18

According to McClelland's theory, people are born with their needs for power, achievement, and affiliation.

Accepted Answer

A) True 
 B)False

Question 19

Negative reinforcement is the process of weakening behavior by presenting something negative.

Accepted Answer

A) True 
 B)False

Question 20

Content perspectives of motivation emphasize the emotions that employees feel in the workplace.

Accepted Answer

A) True 
 B)False

Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

When using punishment, a manager should

Correct AnswerverifiedShow Answer

Management's assessment of fairness is most important under equity theory.

Correct AnswerverifiedShow Answer

Reinforcement theory suggests behavior tends to be repeated if it has positive consequences and tends not to be if it has negative consequences.

Correct AnswerverifiedTrue

McClelland identifies the need for personal power as positive and involving problem solving to further mutual goals.

Correct AnswerverifiedShow Answer

The theory that attempts to explain behavior change by suggesting that behavior with positive consequences tends to be repeated while behavior with negative consequences tends not to be repeated, is called

Correct AnswerverifiedShow Answer

After struggling with the training, Sachin is unsure whether he can complete the end-of-year financial reporting with minimal errors in the time allotted at his new job.In this case, Sachin is low on the ______ element of expectancy theory.

Correct AnswerverifiedShow Answer

Job design that fits jobs to people is based on the assumption that people are underutilized at work and that they want more variety and responsibility.

Correct AnswerverifiedTrue

______ is defined as the psychological processes that arouse and direct goal-directed behavior.

Correct AnswerverifiedShow Answer

Which of the following is the best statement of a goal?

Correct AnswerverifiedShow Answer

A job diagnostic survey can be used to identify problems with a job's motivational characteristics and help determine if a job redesign is appropriate.

Correct AnswerverifiedShow Answer

In Herzberg's theory, the lower-level needs are known as security factors, and the higher-level needs are called motivating factors.

Correct AnswerverifiedShow Answer

The extent to which a job allows an employee to make choices about scheduling different tasks and deciding how to do them is known as task identity.

Correct AnswerverifiedShow Answer

In McClelland's acquired needs theory, the desire to excel at challenging tasks is part of the need for power.

Correct AnswerverifiedFalse

ERG theory assumes that three basic needs influence behavior: esteem, relatedness, and growth.

Correct AnswerverifiedShow Answer

McClelland's need for achievement corresponds most closely to

Correct AnswerverifiedShow Answer

According to the acquired needs theory, the desire to influence others is part of the need for

Correct AnswerverifiedShow Answer

A simple model of motivation does not include which of the following?

Correct AnswerverifiedShow Answer

According to McClelland's theory, people are born with their needs for power, achievement, and affiliation.

Correct AnswerverifiedShow Answer

Negative reinforcement is the process of weakening behavior by presenting something negative.

Correct AnswerverifiedShow Answer

Content perspectives of motivation emphasize the emotions that employees feel in the workplace.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
True

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
True

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
False

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified