Question 1

What are software solutions that allow the firm to collect customer-specific data?

Accepted Answer

A)  MRP
B)  CRM
C)  ERP
D)  JIT
E)  ISOF) C) and D)
G) A) and E)

Question 2

The history of Operations Management reflects.

Accepted Answer

The accumulation of experience and ideas over time.

Question 3

Entry-level positions for operations management graduates include all of the following except _________.

Accepted Answer

A)  quality specialist
B)  inventory analyst
C)  plant manager
D)  production analyst
E)  production supervisorF) C) and D)
G) B) and C)

Question 4

Just-in-time philosophy is applicable in:

Accepted Answer

A)  Service organizations
B)  Manufacturing organizations
C)  Assembly line operations
D)  A, B, and C
E)  A and C onlyF) All of the above
G) A) and E)

Question 5

What are long-term decisions that set the direction for the entire organization called?

Accepted Answer

A)  tactical
B)  operational
C)  directional
D)  distant
E)  strategicF) A) and B)
G) A) and C)

Question 6

Companies that have low customer contact and are capital intensive, yet provide a service, are called service factories.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following operations management concepts did not evolve from scientific management?

Accepted Answer

A)  moving assembly lines
B)  interchangeable parts
C)  stopwatch time studies
D)  piece rate incentives
E)  setting time standards for task performanceF) A) and B)
G) B) and D)

Question 8

The advent of the computer age paved the way for the development of MRP for inventory control and scheduling.

Accepted Answer

A) True 
 B)False

Question 9

What is the basic approach for business process reengineering and what are its major impacts?

Accepted Answer

It involves asking why things are done in a certain way, questioning assumptions, and then redesigning the processes. It can increase efficiency, improve quality, and reduce costs.

Question 10

The creator of scientific management believed that ______________________________________.

Accepted Answer

A)  worker productivity is governed by scientific laws
B)  the worker should have a lot of control over his or her job
C)  efficiency is overrated
D)  worker pay should primarily be based on seniority
E)  mathematical models are the basis for management of productionF) A) and D)
G) B) and D)

Question 11

Operations management interacts with which of the following:

Accepted Answer

A)  Marketing
B)  Information systems
C)  Finance
D)  Engineering
E)  all the aboveF) A) and D)
G) B) and E)

Question 12

List some typical operations management decisions that are made, along with their associated operations management term.

Accepted Answer

What are the unique features of the busi...

Question 13

What are companies that have low customer contact and are capital intensive; yet provide a service, called?

Accepted Answer

A)  pseudo-manufacturing organizations
B)  quasi-manufacturing organizations
C)  hierarchical manufacturing organizations
D)  service factories
E)  servifacturing organizationsF) A) and E)
G) A) and B) B

Question 14

Who created "scientific management?"

Accepted Answer

A)  James Watt
B)  Adam Smith
C)  Eli Whitney
D)  Frederick W. Taylor
E)  Henry FordF) C) and E)
G) A) and B)

Question 15

What outsourcing functions does UPS provide for clients?

Accepted Answer

A)  accounting and inventories
B)  inventories and deliveries
C)  accounting and deliveries
D)  accounting and maintenance
E)  deliveries and maintenanceF) C) and D)
G) B) and D)

Question 16

Management science focuses on developing quantitative techniques for solving operations problems.

Accepted Answer

A) True 
 B)False

Question 17

Operations management personnel perform a variety of functions, including all of the following except ___________________.

Accepted Answer

A)  analyzing production problems
B)  analyzing potential mergers
C)  developing forecasts
D)  developing employee schedules
E)  monitoring inventoryF) All of the above
G) B) and D)

Question 18

The objective of supply chain management is to have every member of the chain compete against each other to enhance competitive abilities.

Accepted Answer

A) True 
 B)False

Question 19

Where was the just-in-time philosophy developed?

Accepted Answer

A)  Germany
B)  United States
C)  Canada
D)  Japan
E)  ItalyF) A) and C)
G) A) and E)

Question 20

Finance cannot judge the need for capital investments if they understand operations concepts and needs.

Accepted Answer

A) True 
 B)False

Exam 1: Introduction to Operations Management

What are software solutions that allow the firm to collect customer-specific data?

Correct AnswerverifiedShow Answer

The history of Operations Management reflects.

Correct AnswerverifiedThe accumulation of experience and ideas over time.

Entry-level positions for operations management graduates include all of the following except _________.

Correct AnswerverifiedShow Answer

Just-in-time philosophy is applicable in:

Correct AnswerverifiedShow Answer

What are long-term decisions that set the direction for the entire organization called?

Correct AnswerverifiedShow Answer

Companies that have low customer contact and are capital intensive, yet provide a service, are called service factories.

Correct AnswerverifiedShow Answer

Which of the following operations management concepts did not evolve from scientific management?

Correct AnswerverifiedShow Answer

The advent of the computer age paved the way for the development of MRP for inventory control and scheduling.

Correct AnswerverifiedShow Answer

What is the basic approach for business process reengineering and what are its major impacts?

Correct AnswerverifiedIt involves asking why things are done in a certain way, questioning assumptions, and then redesigning the processes. It can increase efficiency, improve quality, and reduce costs.

The creator of scientific management believed that ______________________________________.

Correct AnswerverifiedShow Answer

Operations management interacts with which of the following:

Correct AnswerverifiedShow Answer

List some typical operations management decisions that are made, along with their associated operations management term.

Correct AnswerverifiedWhat are the unique features of the busi...View AnswerShow Answer

What are companies that have low customer contact and are capital intensive; yet provide a service, called?

Correct AnswerverifiedB

Who created "scientific management?"

Correct AnswerverifiedShow Answer

What outsourcing functions does UPS provide for clients?

Correct AnswerverifiedShow Answer

Management science focuses on developing quantitative techniques for solving operations problems.

Correct AnswerverifiedShow Answer

Operations management personnel perform a variety of functions, including all of the following except ___________________.

Correct AnswerverifiedShow Answer

The objective of supply chain management is to have every member of the chain compete against each other to enhance competitive abilities.

Correct AnswerverifiedShow Answer

Where was the just-in-time philosophy developed?

Correct AnswerverifiedShow Answer

Finance cannot judge the need for capital investments if they understand operations concepts and needs.

Correct AnswerverifiedShow Answer

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The accumulation of experience and ideas over time.

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It involves asking why things are done in a certain way, questioning assumptions, and then redesigning the processes. It can increase efficiency, improve quality, and reduce costs.

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What are the unique features of the busi...
View Answer

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B

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