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True/False
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Multiple Choice
A) retain information on the job until it is absolutely needed.
B) take away employee power so your manager accountability is not compromised.
C) make sure managers continue to manage in such a manner that they are stepping in with routine responses to issues.
D) change the company structure so employees have more power on the job.
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Multiple Choice
A) goal setting.
B) efficiency.
C) flexibility.
D) motivation.
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Multiple Choice
A) The notion of empowerment is appropriate for all employees.
B) Empowerment is a relatively easy concept to implement in the workplace.
C) Employees who are nervous about empowerment may also worry about the increased responsibility.
D) Empowerment is not related to job performance.
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Multiple Choice
A) The mere presence of feedback is sufficient to motivate employees to better performance.
B) Regardless of whether feedback is positive or negative in nature,employees will feel motivated by it.
C) Feedback is detrimental to performance in about one-third of the cases.
D) The manner in which feedback is delivered has no bearing on its motivation effects.
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Multiple Choice
A) Job enlargement has more positive effects when employees are given more simple tasks.
B) When jobs are enlarged,employees view themselves as less capable.
C) Job enlargement is beneficial because it is positively related to higher quality customer service.
D) The intent behind job enlargement is to decrease the variety of tasks to be performed so that human resources are used effectively.
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Essay
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Multiple Choice
A) Three psychological states lead to five core job characteristics which lead to five outcomes.
B) Five core job characteristics lead to five outcomes which produce three psychological states.
C) Five core job characteristics lead to three psychological states which lead to five outcomes.
D) Three psychological states lead to five outcomes which are analyzed for five core job characteristics.
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True/False
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