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Walmart exemplifies the power of information systems coupled with excellent business practices and supportive management to achieve which of the following?


A) New business models
B) Operational efficiency
C) Customer intimacy
D) Competitive advantage
E) Survival

F) A) and E)
G) A) and D)

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Consider an information system in a moving company that analyzes travel patterns and decides which routes are the most efficient for every van. The need for employees to follow procedures to update this system with arrival and departure times would be considered a(n) ________ dimension of the system.


A) organizational
B) managerial
C) people
D) technology
E) cultural

F) B) and E)
G) B) and D)

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Whereas marketing and financial careers have been transformed by the growth in information systems, thus far the job of management has remained relatively unaffected.

A) True
B) False

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An understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing.

A) True
B) False

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Which of the following is an important skill for an accounting major?


A) An understanding of online transaction and reporting systems
B) An understanding of product management enterprise systems
C) An understanding of supplier management enterprise systems
D) An understanding of enterprise systems that enhance leadership
E) An understanding of enterprise systems for customer relationship management

F) None of the above
G) A) and B)

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The culture of UPS places service to the customer among the company's highest business objectives, which is reflected in their use of information systems to enable customer tracking of their packages. Based on your reading of Chapter 1, why is "culture" an important factor to consider when building information system solutions to business problems?


A) Culture is one element that can be radically changed, not always for the better, by new information systems.
B) Culture affects how information system solutions are implemented and used.
C) Culture is a cauldron of employee perspectives and conflicts, which can be used to improve business processes.
D) Culture is the driving force behind decision making and innovation.
E) Culture is the basis for organizational politics.

F) B) and C)
G) B) and E)

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An example of a business using information systems for supplier intimacy is:


A) Apple's creation of the iPad.
B) JCPenney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced.
C) Citibank's ATM system.
D) Verizon's web-based digital dashboard providing real-time company information for managers.
E) the Mandarin Oriental's use of computers to keep track of guests' preferences.

F) A) and E)
G) C) and D)

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All of the following are new technology-related trends in MIS except:


A) cloud computing.
B) big data.
C) IoT.
D) the mobile digital platform.
E) co-creation of business value.

F) B) and E)
G) A) and C)

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A network requires at least three computers and a shared resource.

A) True
B) False

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Federal law requires many businesses to keep email messages for five years.

A) True
B) False

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The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as:


A) IoT.
B) big data.
C) the mobile digital platform.
D) cloud computing.
E) business intelligence.

F) B) and D)
G) D) and E)

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The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:


A) business process.
B) environment.
C) atmosphere.
D) values.
E) culture.

F) A) and E)
G) A) and C)

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Business processes are those logically related tasks for accomplishing tasks that have been formally encoded by an organization.

A) True
B) False

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As described in the chapter case, which of the following constitutes an organizational element in the UPS tracking system?


A) The specification of procedures for identifying packages with sender and recipient information
B) Monitoring service levels
C) Promoting the company strategy of low-cost, superior service
D) The use of handheld computers and networks for managing package delivery
E) Routing software that creates the most efficient delivery route for each driver

F) B) and C)
G) A) and B)

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What kinds of jobs are not likely to be outsourced and why?

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Jobs involved with the creation of innov...

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You are a new manager at a plumbing supply manufacturer where there are an unusually high number of returns for a new aerator used in the production of high-end faucets. In examining the problem you determine that the primary cause is the improperly designed die cast for the aerator. Which dimension of a business problem does this reflect?


A) People
B) Technology
C) Management
D) Organizational
E) Cultural

F) C) and E)
G) B) and C)

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Which of the following statements is not true?


A) In 2015, American businesses will invest nearly $600 billion in information systems hardware, software, and telecommunications equipment.
B) In 2015, American businesses will spend $400 billion on business and management consulting and information technology services,
C) In 2015, about 25 percent of all capital investment in the United States will be for information systems hardware, software, and telecommunications equipment.
D) Expenditures in the United States for information systems are growing at a faster rate than the U.S. economy as a whole.
E) Worldwide expenditures for information were around $1 trillion.

F) B) and C)
G) A) and E)

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The three activities in an information system that produce the information organizations use to control operations are:


A) information, research, and analysis.
B) input, output, and feedback.
C) input, processing, and output.
D) data analysis, processing, and feedback.
E) information, data, and processing.

F) B) and D)
G) C) and D)

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Data is information that has been shaped into a form that is meaningful to human beings.

A) True
B) False

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An extranet is a private intranet extended to authorized users outside the organization.

A) True
B) False

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