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The "law of effect" states that people will repeat behaviors that have pleasant outcomes and will avoid behaviors that have unpleasant outcomes.

A) True
B) False

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McClelland's work also demonstrated that leaders tend to have high needs for __________.*


A) equity
B) achievement
C) personal power
D) social power

E) A) and D)
F) B) and C)

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Define and explain Herzberg's two factor theory. Include examples of the two factors in the theory.

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Herzberg believed that people could be m...

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How might the tactics of operant conditioning be considered unethical?

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It involves tactics to elicit desired be...

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The higher order of needs in Maslow's hierarchy of needs include self-actualization and __________.


A) esteem
B) physiological
C) shelter
D) social

E) All of the above
F) B) and C)

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Internal forces within a person that account for the level, direction, and persistence of effort at work (is) are called __________.


A) needs
B) satisfier (motivating)
C) motivation
D) hygiene factors

E) A) and D)
F) A) and C)

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The three needs in McClelland's Acquired Needs Theory are the need for achievement, power, and __________.*


A) esteem
B) safety
C) self actualization
D) affiliation

E) B) and C)
F) A) and D)

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Vroom's Expectancy Theory's equation is, __________ = Expectancy Γ—\times Instrumentality Γ—\times Valence.*


A) Outcome
B) Results
C) Motivation
D) Goals

E) All of the above
F) B) and D)

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Skinner's operant conditioning is based on manipulating the consequences of individual behavior.

A) True
B) False

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Appropriate working conditions, job security, and base compensation and benefits are all examples of __________ needs.


A) safety
B) physiological
C) shelter
D) social

E) C) and D)
F) None of the above

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Negative reinforcement decreases the frequency of or eliminates an undesirable behavior.

A) True
B) False

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Herzberg suggests that one way to improve job content is to build more opportunities into jobs. This process is known as __________.

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According to ERG theory, the idea that a lower-level need reactivates when we are unable to satisfy a higher-level need is called the __________.*


A) deficit principle
B) frustration-regression principle
C) progression principle
D) law of effect
E) law of valence

F) C) and D)
G) C) and E)

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Job design increases job content by adding work planning and evaluating duties normally performed by a supervisor.

A) True
B) False

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According to Herzberg, a __________ is found in job content such as a sense of achievement, recognition, responsibility, advancement, or personal growth.


A) need
B) satisfier factor
C) desire
D) hygiene factor

E) C) and D)
F) All of the above

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Locke's goal setting theory suggests that __________ goals can be motivating factors, if they are the right goals and they are set in the right way.*


A) easy
B) equity
C) valence
D) task

E) A) and B)
F) A) and C)

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MBO (management by objectives) is most closely related to __________ theory of motivation.


A) Herzberg's
B) Skinner's
C) Locke's
D) Maslow's

E) A) and B)
F) C) and D)

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Alderfer's ERG model condenses __________ five levels of need into three levels.

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One key difference between Maslow's Hierarchy of Needs Theory and Alderfer's ERG Theory is that Maslow saw need progression as moving from bottom to top, while Alderfer believed that one bounced around in the hierarchy due to frustrations in obtaining higher order needs.

A) True
B) False

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The process of allocating specific work tasks to individuals and groups is called job__________.


A) content
B) design
C) enrichment
D) enlargement

E) None of the above
F) C) and D)

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