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PRM stands for Personnel Relationship Management.

A) True
B) False

Correct Answer

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False

Extended enterprise systems bring customers,suppliers,and other business partners together.

A) True
B) False

Correct Answer

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Integrated accounting software programs generally include all of the following,except:


A) Graphic reporting capabilities
B) Internet connectivity
C) One standardized chart of accounts
D) The ability to handle

E) All of the above
F) A) and D)

Correct Answer

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How are ERP systems and databases related?


A) ERP systems are configured around a central database
B) ERP systems eliminate the need for databases
C) ERP systems and databases are not related
D) ERP systems employ small,simple databases

E) A) and C)
F) None of the above

Correct Answer

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Enterprise-wide AISs:


A) Almost never pay for themselves
B) Do not include any more features than middle-range accounting software packages
C) Are seldom used by multinational organizations
D) Integrate an organization's financial functions with its other functional areas

E) B) and C)
F) A) and C)

Correct Answer

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The approach to purchasing accounting software is the same,regardless of software complexity or price range.

A) True
B) False

Correct Answer

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Training and change management activities:


A) Take place just before the go live stage of implementation
B) Are most effective when conducted throughout design,go live,and post-implementation follow-up
C) Include technical training only
D) Do not include the design of user interfaces

E) A) and C)
F) B) and D)

Correct Answer

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Successful implementation of ERP systems typically involves:


A) Substantial planning
B) Review of business processes
C) Support from management
D) all of the above

E) All of the above
F) C) and D)

Correct Answer

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Two important features of enterprise systems are integration and a centralized database.

A) True
B) False

Correct Answer

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True

It is rarely external forces that cause an organization to need new AIS software.

A) True
B) False

Correct Answer

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An e-business portal is a gateway to outside web sites and services.

A) True
B) False

Correct Answer

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Integrated accounting software programs process accounting transactions only.

A) True
B) False

Correct Answer

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Which of the following is considered an integrated software system?


A) Material requirements planning systems (MRP I)
B) Manufacturing resource planning systems (MRP II)
C) Enterprise resource planning systems (ERP)
D) all of the above

E) A) and D)
F) B) and D)

Correct Answer

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Which of the following is true regarding ERP costs?


A) Enterprise systems tend to be less costly than integrated accounting software
B) Enterprise systems are always less costly than best of breed software solutions
C) Costs associated with reassigned employees have nothing to do with the true cost of an enterprise system
D) There may be many costs that continue after systems implementation

E) A) and B)
F) A) and C)

Correct Answer

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A Value-Added Reseller can help install and customize software,along with selling it.

A) True
B) False

Correct Answer

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True

Extended enterprise resource planning systems facilitate:


A) Supply chain management
B) Partner relationship management
C) Advanced planning and scheduling
D) all of the above
E) none of the above

F) A) and C)
G) A) and E)

Correct Answer

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Which of the following is not true regarding customer relationship management (CRM) systems?


A) CRM does not require data from
B) CRM can help managers to better understand customer purchasing behavior
C) CRM requires the collection of customer demographic data
D) Business intelligence tools can enhance CRM

E) A) and D)
F) B) and C)

Correct Answer

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SAP R/3 is a good example of a middle-range AIS software program.

A) True
B) False

Correct Answer

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The benefits of an enterprise system may include reduced inventory investment and improved cash management.

A) True
B) False

Correct Answer

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Supply chains are a new phenomenon.

A) True
B) False

Correct Answer

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