Question 1

The moment-of-truth is the crucial moment between the service provider and the customer that exemplifies,enhances,or detracts from the customer's expectations.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following would likely cause a change in market opportunities based upon levels of income and wealth?

Accepted Answer

A)  economic change
B)  sociological and demographic change
C)  technological change
D)  political change
E)  legal changeF) A) and D)
G) D) and E)

Question 3

Value analysis takes place:

Accepted Answer

A)  when the product is selected and designed.
B)  during the initial stages of production when something needs to be done to assure product success.
C)  when the product is first conceived.
D)  during the production process when it is clear that the new product is a success.
E)  when the product cost is very low.F) A) and B)
G) B) and D)

Question 4

Tri-products is trying to decide whether to make or buy an accessory item for one of their products.It is projected that this item will sell for $10 each.If the item is outsourced,there is virtually no cost other than the $6 per unit that they would pay their supplier.Internally,they have two choices.Process A requires an investment of $120,000 for design and equipment,but results in a $4 per unit cost.Process B requires only a $100,000 investment,but its per unit cost is $5.Regardless of whether the item is subcontracted or produced internally,there is a 50% chance that they will sell 50,000 units,and a 50% chance that they will sell 100,000 units.Draw the decision tree appropriate to the alternatives and outcomes stated.Using the decision tree and EMV,what is their best choice?

Accepted Answer

Process A promises t...

Question 5

Quality function deployment (QFD) :

Accepted Answer

A)  determines what will satisfy the customer.
B)  translates customer desires into the target design.
C)  is used early in the design process.
D)  is used to determine where to deploy quality efforts.
E)  all of the aboveF) B) and E)
G) B) and D)

Question 6

Regal Marine:

Accepted Answer

A)  no longer builds boats with any wooden parts.
B)  has replaced all human labor with robots.
C)  treats the product design decision as critical to its success.
D)  gets its competitive advantage by being the low-cost producer of boats designed by others.
E)  designs several new boats each year,but contracts other firms for their manufacture.F) A) and E)
G) A) and C)

Question 7

________ is used to rank a company's products to determine which products represent the best use of the firm's resources,or,perhaps,to determine which products are to be eliminated.

Accepted Answer

A)  Value analysis
B)  Value engineering
C)  Financial analysis
D)  Product-by-value analysis
E)  Product cost justificationF) B) and D)
G) C) and D)

Question 8

Briefly explain how product life-cycle management (PLM)impacts product design.

Accepted Answer

PLM is an umbrella of software programs ...

Question 9

Payoffs,alternatives,and expected monetary values are terms associated with:

Accepted Answer

A)  virtual reality.
B)  product life-cycle management.
C)  quality function deployment.
D)  decision trees.
E)  make-or-buy analysis.F) None of the above
G) D) and E)

Question 10

According to PCN analysis,which process region includes process steps in which one participant is acting on another participant's resources,such as their information,materials,or technologies?

Accepted Answer

A)  independent processing
B)  surrogate interaction
C)  direct interaction
D)  resource processing
E)  process domain interactionF) B) and C)
G) D) and E)

Question 11

An engineering drawing shows the:

Accepted Answer

A)  dimensions,tolerances,materials,and finishes of a component.
B)  dimensions,tolerances,cost,and sales or use volume of a component.
C)  materials,finishes,machining operations,and dimensions of a component.
D)  cost,materials,tolerances,and lead-time for a component.
E)  cost,dimensions,and machining operations for a component.F) B) and D)
G) B) and C)

Question 12

Quality function deployment refers to both (1)determining what will satisfy the customer and
(2)translating those customer desires into a target design.

Accepted Answer

A) True 
 B)False

Question 13

Discuss the advisability of using modular assemblies in manufacturing.(What are the advantages and disadvantages?)To what extent can these arguments be applied to service products?

Accepted Answer

Modules are easily segmented components....

Question 14

Which of the following represents an opportunity for generating a new product?

Accepted Answer

A)  understanding the customer
B)  demographic change,such as decreasing family size
C)  changes in professional standards
D)  economic change,such as rising household incomes
E)  All of the above are such opportunities.F) B) and E)
G) A) and C)

Question 15

A route sheet provides a(n) :

Accepted Answer

A)  exploded view of the product.
B)  instruction to make a given quantity of a particular item.
C)  schematic showing how the product is assembled.
D)  sequence of operations necessary to produce the component.
E)  set of detailed instructions about how to perform a task.F) A) and B)
G) A) and C)

Question 16

Regal Marine's use of ________ has reduced product development time and reduced problems with tooling and production.

Accepted Answer

CAD or Com...

Question 17

The ________ is the crucial moment between the service provider and the customer that exemplifies,enhances,or detracts from the customer's expectations.

Accepted Answer

The answer of The ________ is the crucial moment between...

Question 18

Modular design exists only in tangible products;it makes no sense in services.

Accepted Answer

A) True 
 B)False

Question 19

The dimensions,tolerances,materials,and finishes of a component are typically shown on a(n) :

Accepted Answer

A)  assembly chart.
B)  engineering drawing.
C)  bill of material.
D)  assembly drawing.
E)  route sheet.F) A) and E)
G) B) and C)

Question 20

An exploded view of the product is a(n)________.

Accepted Answer

The answer of An exploded view of the product is...

Exam 5: Product Design

Briefly explain how product life-cycle management (PLM)impacts product design.

Correct Answer
verified
PLM is an umbrella of software programs ...
View Answer

Payoffs,alternatives,and expected monetary values are terms associated with:

Correct Answer
verified

Value analysis takes place:

Correct Answer
verified

________ is used to rank a company's products to determine which products represent the best use of the firm's resources,or,perhaps,to determine which products are to be eliminated.

Correct Answer
verified

Which of the following would likely cause a change in market opportunities based upon levels of income and wealth?

Correct Answer
verified

Which of the following represents an opportunity for generating a new product?

Correct Answer
verified

An engineering drawing shows the:

Correct Answer
verified

A route sheet provides a(n) :

Correct Answer
verified

Regal Marine's use of ________ has reduced product development time and reduced problems with tooling and production.

Correct Answer
verified
CAD or Com...
View Answer

The dimensions,tolerances,materials,and finishes of a component are typically shown on a(n) :

Correct Answer
verified

According to PCN analysis,which process region includes process steps in which one participant is acting on another participant's resources,such as their information,materials,or technologies?

Correct Answer
verified

The moment-of-truth is the crucial moment between the service provider and the customer that exemplifies,enhances,or detracts from the customer's expectations.

Correct Answer
verified

Modular design exists only in tangible products;it makes no sense in services.

Correct Answer
verified

Quality function deployment (QFD) :

Correct Answer
verified

An exploded view of the product is a(n)________.

Correct Answer
verified

Quality function deployment refers to both (1)determining what will satisfy the customer and (2)translating those customer desires into a target design.

Correct Answer
verified

Discuss the advisability of using modular assemblies in manufacturing.(What are the advantages and disadvantages?)To what extent can these arguments be applied to service products?

Correct Answer
verified
Modules are easily segmented components....
View Answer

Correct Answer
verified
Process A promises t...
View Answer

The ________ is the crucial moment between the service provider and the customer that exemplifies,enhances,or detracts from the customer's expectations.

Correct Answer
verified

Regal Marine:

Correct Answer
verified

Exam 5: Product Design

Briefly explain how product life-cycle management (PLM)impacts product design.

Correct AnswerverifiedPLM is an umbrella of software programs ...View AnswerShow Answer

Payoffs,alternatives,and expected monetary values are terms associated with:

Correct AnswerverifiedShow Answer

Value analysis takes place:

Correct AnswerverifiedShow Answer

________ is used to rank a company's products to determine which products represent the best use of the firm's resources,or,perhaps,to determine which products are to be eliminated.

Correct AnswerverifiedShow Answer

Which of the following would likely cause a change in market opportunities based upon levels of income and wealth?

Correct AnswerverifiedShow Answer

Which of the following represents an opportunity for generating a new product?

Correct AnswerverifiedShow Answer

An engineering drawing shows the:

Correct AnswerverifiedShow Answer

A route sheet provides a(n) :

Correct AnswerverifiedShow Answer

Regal Marine's use of ________ has reduced product development time and reduced problems with tooling and production.

Correct AnswerverifiedCAD or Com...View AnswerShow Answer

The dimensions,tolerances,materials,and finishes of a component are typically shown on a(n) :

Correct AnswerverifiedShow Answer

According to PCN analysis,which process region includes process steps in which one participant is acting on another participant's resources,such as their information,materials,or technologies?

Correct AnswerverifiedShow Answer

The moment-of-truth is the crucial moment between the service provider and the customer that exemplifies,enhances,or detracts from the customer's expectations.

Correct AnswerverifiedShow Answer

Modular design exists only in tangible products;it makes no sense in services.

Correct AnswerverifiedShow Answer

Quality function deployment (QFD) :

Correct AnswerverifiedShow Answer

An exploded view of the product is a(n)________.

Correct AnswerverifiedShow Answer

Quality function deployment refers to both (1)determining what will satisfy the customer and (2)translating those customer desires into a target design.

Correct AnswerverifiedShow Answer

Discuss the advisability of using modular assemblies in manufacturing.(What are the advantages and disadvantages?)To what extent can these arguments be applied to service products?

Correct AnswerverifiedModules are easily segmented components....View AnswerShow Answer

Correct AnswerverifiedProcess A promises t...View AnswerShow Answer

The ________ is the crucial moment between the service provider and the customer that exemplifies,enhances,or detracts from the customer's expectations.

Correct AnswerverifiedShow Answer

Regal Marine:

Correct AnswerverifiedShow Answer

Correct Answer
verified
PLM is an umbrella of software programs ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
CAD or Com...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Modules are easily segmented components....
View Answer

Correct Answer
verified
Process A promises t...
View Answer

Correct Answer
verified

Correct Answer
verified